In the presence of a consumer customer (private individual), the right of withdrawal can be exercised in reference to Legislative Decree 206/2005
To exercise this right, the Customer, within 14 calendar days from the date of receipt of the goods, must send Ristofast Srl a communication by registered letter with advance return receipt via e-mail to info@ristofast.com declaring that he wishes to exercise of the right of withdrawal and indicating the order number, invoice number, code and quantity of the items, whether the withdrawal is partial (only in case of purchase of multiple items) or total. In any case, it is not possible to return "custom-made" products.
The goods must be returned intact in the original adequately sealed packaging, complete in all its parts (including packaging, internal protections, external protections, wooden pallets and any documentation and accessory equipment: manuals, assembly equipment, etc.) to the address of RISTOFAST warehouses in via Negrelli 56 in Lissone (MB) via courier appointed by the Customer. Shipping costs relating to the return of the goods are borne by the Customer.
Ristofast Srl, after having verified the integrity of the goods, will proceed to credit the value within 14 calendar days of the return.
The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product.
The shipment for the return of the material, until confirmation of receipt in the indicated warehouse, is under the complete responsibility of the Customer.
In the event of damage to the goods during return transport, Ristofast Srl will notify the customer of the incident (within 5 working days of receiving the goods), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the cost. value of the asset (if insured); in this case the product will be made available to the customer for return and at the same time will cancel the withdrawal and therefore refund requests.
Ristofast Srl is not responsible in any way for damage or theft/loss of goods returned by shipments not insured by the Customer.
The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods, in cases where Ristofast Srl ascertains:
to. non-diligent use of the goods which has compromised their integrity or the use of any consumables;
b. the lack of the external packaging and/or the original internal packaging;
c. the absence of integral elements of the product (accessories, screws, etc.);
d. damage to the product for reasons other than its transport.
In the event of forfeiture of the right of withdrawal, the goods will remain available to the Customer for collection at his expense.
The right of withdrawal cannot be exercised in the case of purchases of customized products according to the instructions requested by the Customer and for which finishes of sample colors or fabrics chosen or sent by the Customer have been created.
The right of withdrawal is also NOT exercisable if the customer is not identifiable as a private individual (subject with VAT number).